CONTACT US

For physicians

Prior authorization or exception requests

407-504-7861

Medicare members

Medicare Advantage Plan

407-504-7861

Pharmacy patients

Password resets and technical issues

407-504-7861

For VitalCare Medical members

Call 407-504-7861 for 24/7 customer support, including questions about Optum Home Delivery Pharmacy.

For a medical emergency, please call 911.

Report inaccurate pharmacy information

Reporting inaccurate information in our pharmacy data helps us better serve your needs.

Send an email to: Info@vitalcare-medical.com

About the pharmacy network

Choose your pharmacy - We give general information about pharmacies. We do not endorse a pharmacy, doctor, or health care worker. The directory is correct at the time of update. Pharmacies may have been added or removed from our network after the last update. To confirm if a pharmacy is in the network, call the pharmacy or the phone number on your ID card.

Paper directory - Members can get a paper copy of the paper pharmacy directory at no cost by calling the phone number on the back of their ID card. Paper copies are not available to non-members.

About network pharmacies - All network pharmacies must meet National Committee for Quality Assurance credentialing standards. They must supply updated information to VitalCare at least every three years. If you have any questions about a network pharmacy, contact the pharmacy or call the phone number on your ID card.

Demographic information - Network pharmacies must confirm some information to VitalCare at least every three years (name, address, phone number, gender, languages spoken) for the director. Reviews all this information at least every three years for credentialing.

Contact US

Please fill the required field.

Ask our support team

Have a question? We’re here to help.

Vitalcare Medical on the go

Available on iOS and Android

Image

Member resources

Find resources to help you navigate

Image

Company

Members

Help and support