CONTACTUS
For physicians
Prior authorization or exception requests
407-504-7861
Medicare members
Medicare Advantage Plan
407-504-7861
Pharmacy patients
Password resets and technical issues
407-504-7861
For VitalCare Medical members
Call 407-504-7861 for 24/7 customer support, including questions about Optum Home Delivery Pharmacy.
For a medical emergency, please call 911.
Report inaccuratepharmacy information
Reporting inaccurate information in our pharmacy data helps us better serve your needs.
Send an email to: Info@vitalcare-medical.com
About the pharmacy network
Choose your pharmacy - We give general information about pharmacies. We do not endorse a pharmacy, doctor, or health care worker. The directory is correct at the time of update. Pharmacies may have been added or removed from our network after the last update. To confirm if a pharmacy is in the network, call the pharmacy or the phone number on your ID card.
Paper directory - Members can get a paper copy of the paper pharmacy directory at no cost by calling the phone number on the back of their ID card. Paper copies are not available to non-members.
About network pharmacies - All network pharmacies must meet National Committee for Quality Assurance credentialing standards. They must supply updated information to VitalCare at least every three years. If you have any questions about a network pharmacy, contact the pharmacy or call the phone number on your ID card.
Demographic information - Network pharmacies must confirm some information to VitalCare at least every three years (name, address, phone number, gender, languages spoken) for the director. Reviews all this information at least every three years for credentialing.